For reservation inquiries please complete the procedure up to STEP 2.
For cancellations please complete the procedure up to STEP 4.
* Cancellations are accepted until before the journey starts.
* If any cancellation charges are applicable, the cancellation charges will be based on the day and time we receive the cancellation request e-mail.
* For cancellation of some members of the traveling group, or for cancellations after the JR boarding tickets have been collected, please contact "The Shinkansen Tour-Direct Desk" (03-3865-5385).
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